16-bit subsystem error and Symantec Norton Antivirus under W2K [norton antivirus 2001] [professional service pack]
Q: I am running Windows 2000 Professional Service Pack 2 and Norton AntiVirus 2001 and I get the following error message from the 16-bit subsystem, it seems Symantec related, can you help me? .
Error translated from Spanish: 977 503 “SYSTEM CurrentControlSet Control VirtualDeviceDriv ers.VDD
The virtual device controller is
format in the registry is not valid, choose close to terminate the application.”
The SYSTEM CurrentControlSet Control VirtualDevideDriv ers.VDD is a REG_MULTI_SZ whose value is:
C: Program Files Symantec S32EVNT1.DLL file (dated 8/25/2000)
Also I noticed that another copy is dated 25/08/2000 S32EVNT1.DLL C: WINNT System32
Thanks Gustavo .- 977 503 977 503 o
Re:I have to say many thanks both of you.
I got a comprehensive explanation on the subject, now I know something new and interesting, beyond the specific problem that was a minor one.
My sincere acknowledgements.
Gustavo.-
Re:> The reason only Symantec info appears here is that your other hardware/software drivers probably are 32-bit (as I said, a guess).
Symevent has both a 16 bit (to hook 16bit apps) and a 32 bit component. Again, some other software that was recently uninstalled corrupted that key (it's a common problem). Reinstalling Symevent fixes it as the installer fixes that key up.
Bill
Re:Now you're getting into areas that are somewhat out of my range of expertise. My *guess* is that this particular registry key deals with 16-bit device drivers. Windows 2000 prefers 32-bit drivers over 16-bit, so 16-bit drivers need to follow a certain set of rules. Your Symantec software driver might be 16-bit even though the name would suggest differently. In any event, the error occurs in the "16-bit Ms-Dos Subsystem".
The reason only Symantec info appears here is that your other hardware/software drivers probably are 32-bit (as I said, a guess).
Here's the exact information about this error from Microsoft, which I didn't find earlier. It shows you a different solution to the problem. However, if you're not experiencing the issue any more, you probably don't have to follow their instructions. You can if you wish, though:
Microsoft Resolution to this error (http://support.microsoft.com/default.aspx?scid=kb;en-us;Q254914)
Re:guy:
<< In Windows, a virtual device driver is a program for each of the computer's main hardware devices, including the hard disk drive controller, keyboard, and serial and parallel ports. They're used to maintain the status of a hardware device that has changeable settings. Virtual device drivers handle software interrupts from the operating system rather than hardware interrupts.
A virtual device driver usually has a file name suffix of VXD. >>
Why is the symantec program the unique value under the SYSTEM\CurrentControlSet\Control\VirtualDeviceDriv ers.VDD key ?
Norton Antivirus originates software interrupts like hardware interrupts ?
I installed the NVidia video driver, sound driver, and programs like office 2000, Microsoft Visual Studio, Genexus…
Thanks Gustavo.-
Re:Here's a good place to start for info on what "virtual device drivers" are:
Virtual Device Drivers defined (http://searchwin2000.techtarget.com/sDefinition/0,,sid1_gci214412,00.html)
Re:guy:
I did install some programs, but what′s "The virtual devices controller" or the SYSTEM\CurrentControlSet\Control\VirtualDeviceDriv ers.VDD key anyway ?
What kind of programs could affect this key ?
Thanks both of you Gustavo.-
Re:The error in question usually occurs when another application has a driver installed, and that driver is improperly removed. Reinstalling Symevent registers the driver and fixes the problem. Did you recently uninstall anything that might have caused it?
Bill
Re:I'm glad it worked out. As for what exactly this file does, here's a little snippet from another website:
The Symevnt.386 file is part of the "Symantec Event Handler," which is
actually a set of files named Symevnt.386, Symevnt1.dll, and S32evnt1.dll.
These Norton files monitor system information and report that information
to Norton AntiVirus and other Symantec utilities.
Re:guy you are the one, problem solved!!!
BTW: what that file is supposed to do ?
Gustavo.-
Re:You might want to download an update for this file…it's included in the package file called "sevinst.exe" from symantec:
Sevinst.exe (http://www.symantec.com/techsupp/files/symevnt/symevnt.html)
Doubleclick on it to install it afterwards.
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Tags: norton antivirus 2001, professional service pack