I will try to VNC my mother when she calls me for tech support to help [linksys router] [internet questions]
Q: I just learned about RealVNC, and downloaded and brought my own laptop and desktop to try. Cool!
My mother often calls for help with Internet and how fonts work with Microsoft Word, etc. It seems that I can call her, to connect to her box, and show her directly.
Here home I have a Linksys router that I have assistance with installation, so Im not a hot-shot.
I asked her for her IP address 192.168.1.100 and said. But should that mean that they are an ISPs DHCP. She lives in a retirement home in Atlanta, and Comcast Internet. If I connect to, I go my own desktop here.
What to get?
Re:VNC is a great tool, but it's often easier to just use the remote assistance built into msn messenger if there person you want to connect to is behind a firewall. I do like VNC better than this method, but you don't have to really on someone else to set up port forwarding.
Re:May be this can Help.
Link to: Ultr@VNC – Installation, and Settings (http://www.ezlan.net/vnc.html)
And here is how to make sure that you can easily find one the other.
Link to: How can I find My Home Personal Computer/Server on this "Huge" Internet World? (http://www.ezlan.net/myip.html)
:light:
Re:Thank you so much.
I took your material and put it into an email for Mom to share with the SysAdmin in Atlanta. I follow maybe 90% of it, and if we're lucky (and they are nice) this will work. I'm sure it CAN work, but she'll need some onsite help, I can see that.
Re:First, a little reading material (http://www.realvnc.com/faq.html#firewall).
The admin at the retirement home, assuming they will cooperate, will need to do a few things.
First, your mother needs a static IP address on her PC. Either the admin sets the DHCP server to consistently give her the same IP address, or she sets her own in accordance with their scope.
Next, the admin would forward ports 5800 and 5900 to her IP address.
That's the hard part…
She would run the RealNVC service when she wanted your help and would go to whatismyip.com for her WAN IP address.
You would open up a web browser and type in http://<her WAN IP address>:5800 and that's it. (It would look like http://67.150.136.128:5800 for example.
Re:I did have her go to whatismyip.com, and it came back with an IP that is not a DHCP address, so that is what I would tell VNC to try to connect to? After that, how would it know which of the many computers on the router to forward on to?
Re:It now appears that the retirement place has perhaps one router that feeds all the apartments. Mom certainly doesn't have her own, like I do for my home network. So I'm thinking I need to get in touch with whoever serves as "System Administrator" for the router there. I hope it's not a contractor offsite. In any case, does it need a setting on the router to point to a port on Mom's machine, or are there settings on her machine? I have a utility called fport.exe, which tells me what my port assignments are on my own box, and 5800 and 5900 say WinVNC.exe. So RealVNC listens on those but we have to tell the router to forward the ones for 192.168.1.100 to her box? I vaguely understand what's going on here, not real tight, though
Re:Does your mother have a router? I would assume so because I've never heard of Comcast assigning a customer a non-routable IP address…
Re:Problem is that she's behind a router of some sort. You'll have to contact the admins to get them to forward her vnc ports to the public ip and then connect to her public ip address which you can get by having her go to www.whatismyip.com
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Tags: internet questions, linksys router