My cousin has a strange problem Internet . [internet problem] [msn messenger]
Q: The relevance of this topic is somewhere between the “Networking” and “Technical Support” float forums, so I thought Id try here first, because the problem is specific to networking.
I spoke with her on Yahoo Messenger yesterday. She said that Yahoo Messenger worked, but not Internet Explorer or MSN Messenger worked.
That struck me as strange. I told her to ipconfig, thinking that they run on a static IP (typically local subnet 192.xxx). She is tied with three other machines I think a router. None of these other machines have this problem, but Im not physically, so I can not see how she can her configured.
She the DNS server, and name server address resolution is to run properly, because when she try to ping microsoft.com or whatever it returns the IP. The ping request, but it does so by my operational network (in DOS, anyway) too.
I her attempt to receive a autoassigned IP address via DHCP. It worked, she got a new IP address and was able to connect to Yahoo again talk to me, but Internet Explorer and MSN Messenger still does not work.
She said her connection worked fine in the dorms, but now she moved for an apartment, it is not working.
What I missing? She is running Windows Millennium, Im not fond of, but it should still work. I have no idea why Yahoo Messenger would work, but not the rest. I had her experiment with a few options in IE (Tools, Internet Options, Lan Settings) in vain. Any suggestions on what else would I have to try?
Best Answer: Suggestion: when you go to sleep tonight unplug your modem and router, when you wake up plug them back in and see if this helped any.
Contact your ISP for a new modem, these things mess-up a lot and have quite an arsenal of strange problems that have little relation to modems, but sure as heck they cause them.
Re:BUT, if she's getting yahoo messenger info, then most likely her connection is fine, so it has to be related to configuration of IE since her inet connection is passing traffic. it probably isn't the isp and that would be the only other source of the problem. if the router to which she is connected at the isp end is having a problem, that will be discovered and fixed rather quickly, but since it is passing traffic on yahoo messenger, it is most likely not the isp. maybe she should restore defaults in IE's properties' advanced tab.
Re:Only if you're looking for a real webpage. Really, once you've connected you know it's not network related, and that it's configuration related. You're just looking for a response from the server. You'll get a standard "I don't understand your request" response from the server if you use what I posted, so it really makes no difference. You are correct though, it is without quotes if you are looking for the real page to be displayed.
Re:Actually I thought the command was:
GET / HTTP/1.0
Without the "s around the path you want.
Re:Have her download another small lightweight browser or talk her through using telnet to see if she can get webserver responses. If she can, then it's definitely an IE configuration issue.
At the command line:
telnet <target webserver> 80
and then, if it's connected, type:
GET "/" HTTP/1.0 and hit enter twice. It should spit back some HTML.
If you connect, you know it's not a network issue, and that it's definitely an issue with IE's configuration.
Re:Yeah, that was the first thing I had her check. Everything was cleared… no checkboxes checked, no proxy info recorded… just like the way my system was set up on my home network.
Re:Well, before you take the rather absurd and notedly non-troubleshooting step of using another OS, how about you get her to check if IE is configured to use a proxy. I think MSN Messenger gets its connection details from IE, whereas Yahoo can get that info separately. Just check tools -> Internet Options -> Connections -> Lan Settings and see if there's any proxy information entered. Check that out and let us know.
Re:Personally, I would too. Throw linux on there and see if I'm getting the same issues. But my cousin won't use linux… and I wouldn't make her.
And I really don't want to tell her that the only solution is to spend the $100 on the Windows XP upgrade. If Windows Millennium can't connect to the Internet, you'd think Microsoft would have spotted that as a design flaw.
Re:I would get rid of windows ME and see what happens. Run 2k or xp instead.
Related posts
Tags: internet problem, msn messenger